The hotel's location is perfect, overlooking Cavill Ave without the noise of the main strip, right next to the beach, and above a shopping centre with a supermarket. The rooms were spacious, although a bit outdated, and there was a stale smell in the bathroom and laundry. The staff were friendly and helpful, recommending car hire as a money-saving option. The dining options were convenient and offered lovely views. However, the cleanliness of the rooms could be improved, with issues like hairs in the drains.
Rooms
7.0
The rooms were spacious, albeit a bit outdated, with a stale smell in the bathroom and laundry.
Service
9.0
The staff were friendly and helpful, especially with recommending car hire.
Location
8.0
The hotel's location is perfect, right next to the beach and above a shopping centre with a supermarket.
Dining
7.0
The dining options offered lovely views, but there were some cleanliness issues.
Facilities
8.0
The facilities were convenient and well-located in the hotel.
Charlotte
United Kingdom,
August
2023
7.6/10
I had a mixed experience at the hotel. The location was fantastic, right in the heart of Surfers Paradise, with spacious apartments and a magical view over the beach. The rooms, although fully equipped, felt a little dated. The service was friendly and responsive, but could have been more proactive in handling issues like changing apartments. The dining options were convenient, but it would have been nicer if they were more varied.
Rooms
6.0
The rooms, while fully equipped with a kitchen and laundry facilities, felt a little dated.
Service
7.0
The staff was friendly and responsive, but I wish they had taken the initiative to offer managerial help without me having to ask.
Location
9.0
The hotel's location on the rooftop of Paradise Centre was excellent for exploring Surfers Paradise. Everything was within walking distance, which was very convenient.
Dining
8.0
The dining options were varied and convenient, overlooking the pool, gardens, and ocean. However, the organic pulled pork was not to my taste.
Facilities
8.0
The pool was fantastic, and the hotel offered various facilities without having to leave the premises.
Great location
Dated rooms
Winifred
United Kingdom,
July
2023
8.0/10
After my long flight from the UK, checking into the room was a letdown as it felt very dated, far from the advertised photos. However, the view was sensational, overlooking both Tweed Heads and the Hinterlands, making me feel truly spoiled.
Rooms
7.0
The room was very dated and not as advertised, but the view was amazing with two different perspectives.
Service
9.0
The staff was helpful and friendly, enhancing my stay experience.
Location
8.0
The location above a mall was convenient, close to the beach, shopping, and with easy access to other places.
Dining
8.0
Dining options were diverse and satisfying, especially with a view of the pool, gardens, and ocean.
Facilities
8.0
The hotel offers well-presented grounds and a pool for relaxation and enjoyment.
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